Refund policy
Returns & Refunds
Returns & Refunds
We want you to feel confident shopping with Taviroo. If there is a problem with your order, please contact us and we will review the situation and help you with the appropriate next step.
Return Window
You may request a return within [30 days] of receiving your order.
To be eligible for a return, the item should generally be unused, in its original condition, and returned with any original packaging, accessories, manuals, or components included with the product.
Please contact us before returning an item.
Do not send a return to an address shown on the shipping label unless our support team specifically instructs you to do so.
How to Request a Return
To start a return, contact:
Please include your order number, the item you would like to return, the reason for the return, and photos if the product is damaged, defective, or incorrect.
If the return is approved, we will provide the next steps and, where applicable, return instructions.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Please provide your order number and clear photos or video showing the issue.
After reviewing the information, we may offer an appropriate solution such as a replacement, refund, or other resolution depending on the circumstances.
Change of Mind Returns
If you are returning an item because you changed your mind, ordered the wrong item, or no longer need the product, return shipping costs may be the customer's responsibility.
The item must meet the return eligibility requirements described above.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, personalization, or other product-specific reasons.
If a product has special return restrictions, those restrictions should be stated on the applicable product page.
Gift cards, personalized items, used personal-care products, and other products that cannot reasonably be resold may be excluded from standard returns where permitted by applicable law.
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Please allow approximately [5–10 business days] for your bank or payment provider to process and display the refund after it has been issued.
Processing times vary between financial institutions and are outside Taviroo's control.
Partial Refunds
In some situations, only a partial refund may be appropriate, including when an item is returned damaged, missing parts, or in a condition materially different from when it was delivered, unless the condition resulted from a product defect or our error.
Any deduction will be explained before the refund is finalized where required.
Exchanges
We generally recommend returning the eligible item and placing a new order for the replacement product.
For damaged, defective, or incorrect products, please contact us before placing another order so our support team can review the situation first.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to help, but we cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
If the order can no longer be cancelled, you may need to wait until it arrives and follow the applicable return process.
Refused or Undeliverable Packages
Orders returned because of an incorrect address, refused delivery, failure to collect the package, or other customer-related delivery issue may have shipping or handling costs deducted from the refund where permitted.
Contact Us
For return or refund assistance, contact:
Please include your order number so we can locate your order quickly.